ff8b Terms & Conditions — Your Agreement With the Platform

By accessing the ff8b platform — whether through a web browser, progressive web application, or any other means — you confirm that you have read, understood, and unconditionally accepted these Terms & Conditions in their entirety. This acceptance is a prerequisite for creating an account, placing any wager, or using any service offered by ff8b.

These Terms & Conditions apply to all users of the ff8b platform, including visitors who browse the site without a registered account. Continued use of the platform after any amendment to these terms constitutes acceptance of the revised version. ff8b reserves the right to update these terms at any time, with reasonable notice provided to registered users via the platform or via email.

These Terms & Conditions should be read in conjunction with the ff8b Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between the Player and the Platform. In the event of any conflict between these documents, these Terms & Conditions shall take precedence unless stated otherwise.

The ff8b platform is available exclusively to individuals who meet all of the following eligibility criteria:

• The individual is aged 21 years or older at the time of registration.
• The individual is accessing the platform as a private individual acting on their own behalf, not on behalf of any third party or commercial entity.
• The individual is not registered as a self-excluded player on any responsible gaming register applicable in their jurisdiction.
• The individual is not an employee, contractor, agent, affiliate, or family member of an employee of ff8b or any of its related companies, game providers, or payment partners.

Registration requires the submission of accurate, complete, and current personal information, including full legal name, date of birth, residential address, and a valid National Identity Card (NID) number. ff8b reserves the right to request supporting documentation at any stage to verify the information provided. Submission of false, misleading, or third-party information is grounds for immediate account closure.

Each individual is permitted to hold one account only. Duplicate accounts — including accounts created under different names or using different payment methods — are strictly prohibited. ff8b employs automated systems to detect duplicate registrations. Any duplicate account discovered will be closed and all balances forfeited.

You are solely and entirely responsible for all activity that occurs on your ff8b account. This responsibility includes all bets placed, all transactions initiated, and all communications sent from the account, regardless of whether such activity was conducted by you personally or by any other individual with or without your authorisation.

You must keep your login credentials — including your username, password, and any two-factor authentication codes — strictly confidential. You must not share your credentials with any other person. If you suspect that your account has been accessed without your authorisation, you must notify ff8b support immediately via live chat so that the account can be temporarily suspended pending investigation.

ff8b will never contact you by any channel to request your password, full NID number, bKash PIN, Nagad PIN, or bank card CVV. Any communication claiming to be from ff8b that requests such information should be treated as a phishing attempt and reported to [email protected] immediately.

You are responsible for ensuring that your use of the ff8b platform complies with all applicable laws and regulations in your jurisdiction. ff8b provides its services in good faith; it is the player's responsibility to determine whether accessing online betting services is lawful in their specific location.

ff8b supports the following deposit and withdrawal methods for players based in Bangladesh:

• Mobile wallets: bKash, Nagad, Rocket, Upay
• Bank cards: Visa, Mastercard (issued by Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other participating institutions)

The minimum deposit amount is ৳100. Minimum withdrawal amounts vary by payment method and are displayed at the time of the withdrawal request. All transactions must be denominated in Bangladeshi Taka (BDT). ff8b does not currently support deposits or withdrawals in foreign currencies.

All payment methods used for deposits and withdrawals must be registered in the name of the ff8b account holder. Third-party deposits — i.e., transactions originating from a payment account that does not belong to the registered player — are strictly prohibited. ff8b will return any third-party deposit and may close the account without further notice.

Withdrawal requests are processed within the following indicative timeframes, subject to completed identity verification:

• bKash and Nagad: 15–60 minutes for verified accounts
• Rocket and Upay: Up to 2 hours
• Bank card withdrawals: 1–3 business days depending on the issuing institution

ff8b reserves the right to request additional identity or source-of-funds documentation before processing any withdrawal, particularly for amounts above ৳50,000. Processing times may be extended during peak periods, public holidays, or if additional review is required.

All bets placed on the ff8b platform are subject to the specific rules applicable to the relevant sport, event, or game. These rules are published on the platform and may be updated from time to time. It is the player's responsibility to review the applicable rules before placing any wager.

The following general betting rules apply across all ff8b products:

• All bets are final once confirmed. ff8b does not accept requests to cancel or modify a confirmed bet except in cases of manifest error or where the event in question is cancelled prior to commencement.
• In the event of a manifest error — defined as an obviously incorrect price, line, or market resulting from a system or human error — ff8b reserves the right to void the affected bet and return the stake to the player's account balance.
• Markets settled in error will be re-settled correctly, and any overpayments may be reclaimed from the player's account balance.
• For cricket markets covering BPL, IPL, T20 World Cup, and Bangladesh Tigers series: the Duckworth-Lewis-Stern (DLS) method applies to rain-affected matches in accordance with the rules of the relevant governing body.
• Live (in-play) betting markets may be suspended at any time during an event at ff8b's discretion, particularly following significant events such as wickets, goals, or red cards.
• ff8b sets maximum bet and maximum payout limits per event and per market. These limits are displayed within the platform and may vary by sport, league, and bet type.

Casino and slot games are governed by the individual game rules published by the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). All game outcomes are determined by certified random number generators that are independently audited for fairness. The theoretical return-to-player (RTP) percentage for each game is disclosed within the game information panel.

ff8b offers bonuses and promotions to eligible registered players from time to time. All bonuses are subject to the specific terms published alongside each promotion. The following general bonus conditions apply unless a specific promotion states otherwise:

• Bonuses are available to players who have completed identity verification and have made at least one qualifying deposit.
• Each bonus has a stated wagering requirement (also referred to as a "rollover requirement") which must be satisfied before the bonus balance or any associated winnings can be withdrawn. Wagering requirements are expressed as a multiplier of the bonus amount (e.g., 20x means ৳1,000 bonus requires ৳20,000 in qualifying wagers).
• Not all game types contribute equally to wagering requirements. Sportsbook bets at minimum odds of 1.50 typically contribute 100%. Slot games contribute between 50% and 100% depending on the title. Live casino games typically contribute 10%. Specific contribution rates are listed in individual promotion terms.
• Bonuses have a validity period. Any bonus balance not turned over within the validity period will expire and be removed from the account without notice.
• ff8b reserves the right to withdraw any bonus, refuse to award a promotion, or reclaim bonus winnings if there is evidence of bonus abuse, including but not limited to: low-risk betting strategies designed to exploit bonus terms, use of multiple accounts to claim the same bonus, or collusion with other players.
• Only one bonus may be active on an account at any given time unless the promotion terms explicitly state otherwise.

The following actions are strictly prohibited on the ff8b platform. Any player found to have engaged in prohibited conduct will have their account suspended or permanently closed, all outstanding balances forfeited pending investigation, and may be referred to relevant law enforcement or regulatory authorities.

• Multiple accounts: Creating more than one account per individual for any purpose, including but not limited to claiming multiple welcome bonuses or circumventing account restrictions.
• Fraudulent payments: Using stolen, cloned, or unauthorised payment instruments; initiating fraudulent chargebacks; or depositing funds obtained through illegal means.
• Match fixing and insider information: Placing bets on the basis of non-public information about match outcomes, or any involvement in the fixing of sporting events.
• Collusion: Coordinating with other players to manipulate game outcomes, chip-dump in poker-style games, or otherwise gain an unfair advantage.
• Automated play: Using bots, scripts, artificial intelligence tools, or any automated system to place bets, interact with games, or perform account actions in place of genuine human gameplay.
• Arbitrage betting: Systematic exploitation of pricing differences between ff8b and other platforms in a manner designed to guarantee profit regardless of outcome, particularly where this is done in combination with bonus exploitation.
• Misrepresentation: Providing false personal details, submitting falsified identity documents, or impersonating another individual during registration or at any subsequent verification stage.

All content on the ff8b platform — including but not limited to the ff8b brand name, logo, website design, typography, graphics, game interfaces, written content, odds data, and software — is the intellectual property of ff8b or its licensed providers and is protected by applicable intellectual property law.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit:

• Reproduction, copying, or redistribution of any platform content without prior written consent from ff8b.
• Reverse engineering, decompiling, or attempting to extract the source code of any platform software.
• Use of ff8b trademarks, brand assets, or game graphics in any commercial context, marketing material, or third-party website without explicit written authorisation.
• Scraping odds data, player statistics, or any other structured data from the platform using automated tools.

Game content provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remains the intellectual property of those respective studios and is subject to their own licensing terms.

ff8b collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this agreement and is available in full at ff8b.io/privacy-policy. By registering on the platform, you consent to the collection and processing of your personal data as described in that policy.

Key data protection commitments made by ff8b include:

• All personal data is stored on encrypted servers protected by 256-bit TLS/SSL encryption.
• Personal data is never sold to third parties or used for purposes unrelated to the operation of the ff8b platform and its affiliated services.
• Players have the right to request a copy of all personal data held about them, and to request correction of any inaccurate data, by contacting [email protected].
• Data retention periods follow applicable legal requirements and are described in full in the Privacy Policy.

ff8b is firmly committed to responsible gaming and player welfare. The platform provides the following tools to all registered players, accessible directly from the account settings area:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts.
• Session time reminders: Receive notifications after a set period of continuous play.
• Cooling-off periods: Take a temporary break from betting for a defined period (24 hours to 6 weeks).
• Self-exclusion: Permanently exclude your account from all ff8b services for a minimum period of 6 months.

ff8b enforces a strict minimum age of 21 years. Any player who believes they may have a gambling problem is strongly encouraged to contact our support team via live chat or email to discuss available options, including immediate self-exclusion. External support resources are listed on the Responsible Gaming page.

To the fullest extent permitted by applicable law, ff8b's total liability to any player arising out of or in connection with their use of the platform — whether in contract, tort, or otherwise — shall not exceed the total value of deposits made by that player in the 12-month period immediately preceding the event giving rise to the claim.

ff8b shall not be liable for any of the following, whether foreseeable or not:

• Loss of profits, revenue, or anticipated winnings.
• Indirect, consequential, incidental, or special damages of any kind.
• Platform downtime, technical errors, or interruptions to service caused by circumstances outside ff8b's reasonable control, including but not limited to internet service provider outages, power failures, natural disasters, or government-directed network disruptions.
• Any loss arising from a player's failure to maintain the security of their account credentials.
• Third-party payment failures, delays, or errors caused by bKash, Nagad, Rocket, Upay, or any banking institution.

Nothing in these Terms & Conditions shall exclude or limit ff8b's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by ff8b's negligence, to the extent such exclusion or limitation is prohibited by law.

ff8b reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, registered players will be notified via the platform's notification system and/or by email to the address registered on their account, with a minimum of 7 days' notice before the revised terms take effect.

It is the player's responsibility to review the current version of these Terms & Conditions periodically. The effective date displayed at the top of this document will reflect the date of the most recent revision. Continued use of the ff8b platform after the effective date of any amendment constitutes full acceptance of the revised terms.

If a player does not agree with any revised terms, they must notify ff8b support before the effective date and cease using the platform. Any account balance may be withdrawn subject to standard verification and withdrawal processing procedures.

These Terms & Conditions are governed by and construed in accordance with applicable law. ff8b operates as a safe and reliable platform committed to fair play and transparent dispute resolution.

In the event of a dispute, players are encouraged to follow the process below:

1. Step 1 — Contact Support: Raise the issue directly with the ff8b support team via live chat or by emailing [email protected]. Include your account username, a description of the issue, and any relevant transaction or bet references. Most disputes are resolved at this stage within 48 hours.
2. Step 2 — Formal Complaint: If the initial support response does not resolve the issue to your satisfaction, submit a formal written complaint to [email protected] with the subject line "Formal Complaint". ff8b commits to providing a full written response within 14 calendar days.
3. Step 3 — Escalation: If the formal complaint process does not produce a satisfactory resolution, the matter may be escalated in accordance with procedures described in ff8b's formal dispute resolution policy, a copy of which is available on request.

All disputes regarding bet settlements must be raised within 30 days of the relevant event or transaction. Claims submitted after this period may not be considered.

For any questions, clarifications, or concerns regarding these Terms & Conditions, please contact the ff8b support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the platform at ff8b.io
• Email: [email protected] — typical response time under 2 hours

Support is provided in English. Our team is available on all days of the year, including Eid, Pohela Boishakh, Victory Day, Independence Day, and all other Bangladeshi public holidays.